The services of a freight forwarder can vary between various companies but the main function of the freight forwarder is to act as an intermediary between the client who is hiring them and various transportation services that are involved in getting the product overseas to the customer. Depending on the final destination and the nature of the items shipped, there may be many transportation companies involved in the movement of the items from the supplier to the customer. The freight forwarder may have to deal with many export and import issues that could be involved in the movement of the goods.
The freight forwarder is contracted to bringt the product to the customer by an agreed date and in an undamaged state. The freight forwarder will give the client insurance services to ascertain that if the items do arrive damaged, they will be reimbursed and not be liable for the damages.
A freight forwarder should give assistance to the client on how to package their products for export. The packaging normally be used for typical shipping may not be enough or appropriate for extended transportation where the items may be either loaded in a container or loaded and unloaded many times along the entire route. The item is stored as necessary to remain alright in environments where extreme temperatures or weather may be experienced. If an item is be shipped via air, the freight company may suggest packaging lighter than normal to lessen shipping cost.